Return and Refund Policy
Alfa Homeopathy
Website: www.alfahomeopathy.com

Effective Date: 14 March 2025.

At Alfa Homeopathy, we prioritize customer satisfaction and strive to provide high-quality homeopathic products. If you are not fully satisfied with your purchase, our return and refund policy ensures a smooth and hassle-free process. Please read the following guidelines carefully.

Returns

  1. Eligibility for Returns:
    • Returns are accepted within 7 days of receiving the product.
    • The item must be unused, unopened, and in its original packaging.
    • Products damaged due to misuse, mishandling, or improper storage are not eligible for return.
  2. Non-Returnable Items:
    • Opened or used products due to hygiene and safety reasons.
    • Customized or special-order items.
    • Items purchased during clearance sales or promotions (unless defective).
  3. How to Initiate a Return:
    • Email us at info@alfahomeopathy.com with your order number, reason for return, and product images (if applicable).
    • Upon approval, we will provide the return shipping address.
    • Customers are responsible for return shipping costs unless the item was received in a damaged or incorrect condition.

Refunds

  1. Eligibility for Refunds:
    • Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
    • Refunds are processed within 5-7 business days after approval.
  2. Refund Method:
    • Refunds will be issued to the original payment method used during purchase.
    • If you have not received your refund within the stipulated time, please check with your bank or payment provider.
  3. Partial Refunds (if applicable):
    • If an item is not in its original condition, a partial refund may be granted at our discretion.

Damaged or Incorrect Products

  • If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery.
  • Provide clear photos and details of the issue via email at info@alfahomeopathy.com.
  • We will arrange for a replacement or issue a full refund at no extra cost.

Cancellations

  • Orders can be canceled before shipment for a full refund.
  • Once shipped, cancellations will not be entertained, and the return process must be followed.

Contact Us

For any return or refund-related queries, reach out to us at:

  • Email: info@alfahomeopathy.com
  • Phone: +91 99876 43024
  • Address: Alfa Homeopathic Pharmacy, Kurla West, Mumbai, Maharashtra, 400070

We appreciate your trust in Alfa Homeopathy and are committed to ensuring a seamless shopping experience.